Burnell’s are proud to have won the Gold Estate Agency accolade in the British Property Awards for the Isle of Anglesey, in 2018, 2022 and 2023.

According to the British Property Awards, our team performed outstandingly throughout the extensive judging period, which focused on customer service levels.

The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.

THE BRITISH PROPERTY AWARDS are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.


The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is periods to ensure that agents have been rigorously and fairly judged.

Robert McLean from The British Property Awards said “Our awards has been entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.

Burnell’s are a high performing pro-active family-owned independent firm of Estate Agents, Chartered Surveyors and Valuers established in Holyhead in 1970.

Since 1970, we have always aspired to provide a truly personal and customer-focused business, second-to-none, and we continue to strive to do our utmost for all clients, ensuring that we always achieve the best price possible for their property. Our team offer in excess of 110 years experience of the industry with Burnell’s, are highly motivated, and can be relied upon to give accurate and honest viewer feedback and advise throughout the marketing period, together with unrivalled sales progression through to completion. Our success means that a large proportion of business is now gained through referrals, satisfied clients who have recommended us locally to friends, colleagues, acquaintances and family.

We are held in the highest esteem locally, operate to the highest professional standards, aspiring to best practice at all times, and we are members of the Royal Institution of Chartered Surveyors (RICS), the National Association of Estate Agents (NAEA), and The Property Ombudsman (TPO).

Contact Us

  • Burnell's
    15/17 Market Street Holyhead Anglesey LL65 1UL
  • Telephone: 01407 762165

Please read our privacy notice for information on how we use your details.